Privacy Policy

Penquin Airtime (Pty) Ltd - Privacy Notice

1. Penquin Airtime (Pty) Ltd ("The Company") provides this Privacy Statement to help you make an  informed decision about whether to use or continue using the Company Site, Company Software  and/or the Company Services. Please read this Privacy Statement carefully. When you submit  information to us, you consent to the processing of your information as described in this Privacy  Statement. If you do not agree to our practices, please do not use The Company Site, The Company  Software, or The Company Service.  
2. The protection of your personal data collected, processed and used during your visit to the  Company website is important to us. We work hard to ensure that your data is protected in  accordance with the provisions on data protection and privacy. We design all of our products and  services with data protection in mind. We constantly update our security practices and invest in our  security efforts to enhance your privacy. This Privacy Statement does not apply to information that is  collected by any third-party website or service that you access through the Services. In this Privacy  Statement, to "process" information means to perform any operation on the information, whether  or not by automated means, such as collection, recording, organizing, storing, adapting, use,  disclosure, combining, erasing or destroying.  
3. This Privacy Policy is incorporated into and is subject to The Company Terms of Service. Your use  of The Company Site, The Company Software and The Company Service and any personal  information you provide on The Company Site or The Company Service remains subject to the terms  of this Privacy Policy and our Terms of Service.  
4. This Privacy Policy is part of The Company’s Terms of Service and covers the treatment of user  information, including personally identifying information, obtained by The Company, including  information obtained when you access The Company’s Site, use The Company Service or any other  software provided by The Company.  
5. This Privacy Policy does not apply to the practices of companies that The Company does not own  or control, or to individuals whom The Company does not employ or manage, including any of the  third parties to which The Company may disclose user information as set forth in this Privacy Policy.  
6. Our website collects data in accordance with International provisions on data protection and  privacy on the basis of technologies best suited to our Services. This automatic data collection occurs  for statistical purposes in order to optimise the webpages and online Companying. These so-called  "visitor data" include, in particular, the name of the provider, IP address, the type of browser and  operating system, as well as the pages accessed including any search terms and websites from which  you have accessed our website. Data are always processed anonymously, i.e., the data will not be  associated with your person. 
7. If you do not agree to the collection of this data, you can reject data collection and storage at this  point and at any time and with future effect.  
8. The Company may obtain the following types of information from or concerning you or your  business, which may include information that can be used to identify you as specified below  (“Personally Identifying Information”): 8.1. User Provided Information: You provide certain  Personally Identifiable Information, such as your phone number, billing information (if applicable)  and physical address to The Company when choosing to participate in various uses of The Company  Service.  

8.2. Cookies Information: When you visit The Company Site, we may send one or more cookies - a  small text file containing a string of alphanumeric characters - to your computer that uniquely  identifies your browser. The Company uses both session cookies and persistent cookies. A persistent  cookie remains after you close your browser. Persistent cookies may be used by your browser on  subsequent visits to the site. Persistent cookies can be removed by following your web browser help  file directions. A session cookie is temporary and disappears after you close your browser. You can  reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However,  The Company Site may not function properly if the ability to accept cookies is disabled.  

8.3. Log File Information: When you use The Company Site, our servers automatically record certain  information that your web browser sends whenever you visit any website. These server logs may  include information such as your web request, Internet Protocol ("IP") address, browser type,  browser language, referring / exit pages and URLs, platform type, number of clicks, domain names,  landing pages, pages viewed and the order of those pages, the amount of time spent on particular  pages, the date and time of your request, one or more cookies that may uniquely identify your  browser, your phone number, phone number you are requesting the status of and various status  information. When you use The Company Service, our servers log certain general information about  you.  

9. Where the website allows for the input of personal data (e-mail address, names, addresses, etc.),  such data is entered voluntarily. The Company expressly states that such data shall not be shared  with any third party and shall be used exclusively for the purposes of business relations.  Furthermore, any storage of personal data is subject to prior consent.  
10. If you submit Personally Identifiable Information to us through The Company Site, or The  Company Service, then we use your personal information to operate, maintain, and provide to you  the features and functionality of The Company Site and The Company Service.  
11. We do not use your phone number or other Personally Identifiable Information to send  commercial or Companying messages without your consent or except as part of a specific program  or feature for which you will have the ability to opt-in or opt-out. We may, however, use your phone number, or email address, if provided, without further consent for non-Companying or  administrative purposes (such as notifying you of major Company Site or Company Service changes  or for customer service purposes).  

12. We may use both your Personally Identifiable Information and certain non-personally identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type,  clickstream data, etc.) to improve the quality and design of The Company Site and The Company  Service and to create new features, promotions, functionality, and services by storing, tracking, and  analysing user preferences and trends.  
13. We may use cookies and log file information to: 13.1. remember information so that you will not  have to re-enter it during your visit or the next time you use The Company Service or The Company  Site;  

13.2. provide custom, personalized content and information;  

13.3. monitor individual and aggregate metrics such as total number of visitors, pages viewed, etc.;  and  

13.4. track your entries, submissions, views and such.  

14. We do not sell or share your Personally Identifiable Information (such as phone number) with  other third-party companies for their commercial or Companying use without your consent or  except as part of a specific program or feature for which you will have the ability to opt-in or opt out. 
15. We may share your Personally Identifiable Information with third party service providers to the  extent that it is reasonably necessary to perform, improve or maintain The Company Service. Sharing  of information sometimes involves cross-border data transfers. We use lawful mechanisms to  legitimize data transfers too other countries.  
16. We may share non-personally-identifiable information (such as anonymous User usage data,  referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with interested  third-parties to assist them in understanding the usage patterns for certain content, services,  advertisements, promotions, and/or functionality on The Company Site.  
17. We may collect and release Personally Identifiable Information and/or non-personally identifiable information if required to do so by law, or in the good-faith belief that such action is  necessary to comply with the laws of the Republic of South Africa, international law or respond to a  court order, subpoena, or search warrant or equivalent. 
18. The Company also reserves the right to disclose Personally Identifiable Information and/or non personally-identifiable information that The Company believes, in good faith, is appropriate or  necessary to enforce our Terms of Service, take precautions against liability, to investigate and  defend itself against any third-party claims or allegations, to assist government enforcement  agencies, to protect the security or integrity of The Company Site or our servers, and to protect the  rights, property, or personal safety of The Company, our users or others.  
19. You may, of course, decline to submit Personally Identifiable Information through The Company  Site or The Company Service, in which case The Company may not be able to provide certain services  to you. 
    
    If you do not agree with our Privacy Policy or Terms of Service, please delete your account, and discontinue use of The Company Service; your continued usage of The Company Service will signify  your assent to and acceptance of our Privacy Policy and Terms of Service.  

20. You have the right to know what personal information the Company holds about you. If you wish  to receive a copy, please complete an 'Access Request Form' on www.penquin.co.za and specify the  information you would like. The Company will take all reasonable steps to confirm your identity  before providing details of your personal information. You have the right to request the Company to  update, correct or delete your personal information. Where the Company cannot delete your  personal information, the Company will take all reasonable steps to make such information  anonymous. You agree that the Company may retain your personal information until you request, in  writing, the Company to delete or destroy it. This is subject to our compliance with any laws which  requires that we retain/store or dispose thereof.
    
    Please be reminded that we will review your request but may be restricted in our ability to change or  delete your personal data. We may reject requests for certain reasons, including if the request is  unlawful or if it may infringe on trade secrets or intellectual property or privacy rights of a third  party. 

21. The Company and its affiliated websites are committed to providing you with relevant content  and information across our sites. To do this, we may collect information about your searches, and  use this information to serve you with ads on our sites or elsewhere online that match your  apparent interests.  
22. We do not share your personal information (such as email addresses) with unaffiliated third  parties so they can serve you with advertisements. 
23. We also allow third parties to collect information about your online activities through cookies  and other technologies. These third parties include:
    
    23.1. business partners, who collect information  when you view or interact with one of their advertisements on our sites, and 
    
    23.2. advertising networks, who collect information about your interests when you view or interact  with one of the advertisements they place on many different Web sites on the Internet. The  information gathered by these third parties is used to make predictions about your characteristics,  interests or preferences and to display advertisements on our sites and across the Internet tailored  to your apparent interests.  

28. We take reasonable steps to ensure that your information is relevant to its intended use,  accurate, and complete.  
29. Please note that if you refuse to accept cookies from this Site you might not be able to access  portions of our site.  
30. To protect your privacy and security, we take reasonable steps to verify your identity before  granting you access to The Company Service. Please contact The Company via email or available web  forms with any questions or comments about this Privacy Policy, your personal information, your  consent, or your opt-in or opt-out choices.  
31. The Company uses commercially reasonable physical, managerial, and technical safeguards to  preserve the integrity and security of your personal information. We cannot, however, ensure or  warrant the security of any information you transmit to The Company and you do so at your own  risk. Using unsecured wifi or other unprotected networks to submit messages through The Company  Service is never recommended. Once we receive your transmission of information, The Company  makes commercially reasonable efforts to ensure the security of our systems.  
32. However, please note that this is not a guarantee that such information may not be accessed,  disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial  safeguards. If The Company learns of a security systems breach, then we may attempt to notify you  electronically so that you can take appropriate protective steps. The Company may post a notice on  The Company Site or through The Company Service if a security breach occurs.  
33. The Company Site and Service are hosted in the Republic of South Africa and are intended for  and directed to users in the Republic of South Africa. If you are a user accessing The Company Site  and Service from the United States, European Union, Asia, or any other region with laws or  regulations governing personal data collection, use, and disclosure, that differ from the laws of the  Republic of South Africa, please be advised that through your continued use of The Company Site  and Service, which are governed by South African law, this Privacy Policy, and our Terms of Service,  you are transferring your personal information to the Republic of South Africa and you expressly  consent to that transfer and consent to be governed by South African law for these purposes. 
34. In the event that The Company is acquired by or merged with a third party entity, we reserve the  right to transfer or assign the information we have collected from our users as part of such merger,  acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency,  reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or  equitable principles affecting creditors' rights generally, we may not be able to control how your  personal information is treated, transferred, or used.  
35. This Privacy Policy may be revised periodically and this will be reflected by the "effective date"  below. Please revisit this page to stay aware of any changes. Your continued use of The Company  Site and The Company Service constitutes your agreement to this Privacy Policy and any  amendments. 
36. If you believe that the Company has used your personal information contrary to this Privacy  Statement, you must first attempt to resolve any concerns with the Company If you are not satisfied  after this process, you have the right to lodge a complaint with the Information Regulator, under the  Protection of Personal Information Act. The contact details are: 

Penquin Information Officer:  Amanda-Lee Davis

Tel:  011 879 1900

Email:  mandyd@penquin.co.za

The Information Regulator (South Africa) 

Postal Address:        33 Hoofd Street 

Forum III, 3rd Floor Braampark 

P.O Box 31533 

Braamfontein, Johannesburg, 2017 

Telephone Number: +27 (0) 10 023 5207 

Fax Number: (011) 403-0668 

Complaints email: complaints.IR@justice.gov.za 

General enquiries email: inforeg@justice.gov.za 

Date Last Modified:  This Privacy Notice was last modified 28 April 2022

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